Cloud Masters Computing Privacy Policy
Last Updated: November 2025
Effective Date: November 2025
1. Introduction
At Cloud Masters Computing, we respect and protect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information in compliance with Canadian privacy laws, including:
- Personal Information Protection and Electronic Documents Act (PIPEDA)
- Canada’s Anti-Spam Legislation (CASL)
- British Columbia’s Personal Information Protection Act (PIPA)
- Alberta’s Personal Information Protection Act
- Quebec’s Law 25 – Act to Modernize Legislative Provisions respecting the Protection of Personal Information
As a managed IT services and cloud computing provider, we recognize that data privacy, security, and transparency are essential to maintaining our clients’ trust.
2. Scope
This Privacy Policy applies to all personal information collected, used, or disclosed by Cloud Masters Computing through our websites, cloud platforms, client portals, products, and services. It also applies to any personal information we process on behalf of our customers as a cloud or managed service provider.
3. What Personal Information We Collect
We collect personal information necessary to provide our services and support, such as:
- Contact information: Name, business title, email address, phone number, and mailing address.
- Account information: Login credentials, user IDs, and service preferences.
- Billing and payment details: Limited financial data necessary for invoicing and transactions.
- Technical information: IP address, device identifiers, browser type, and system logs for service functionality and cybersecurity monitoring.
- Support interactions: Records of support tickets, emails, chat logs, and call transcripts.
- Cookies and analytics data: Information collected via cookies for website performance and personalization (see our Cookie Policy).
We do not collect more information than is required for the intended purpose and do not sell or rent your personal information to third parties.
4. How We Use Personal Information
We use your information for the following purposes:
- To deliver and manage our cloud and managed IT services.
- To verify your identity and manage user access.
- To maintain service functionality, security, and uptime.
- To provide technical support, troubleshooting, and maintenance.
- To communicate important updates, alerts, and service notifications.
- To process invoices, payments, and contractual obligations.
- To improve our services through analytics and feedback.
- To comply with applicable laws, regulations, and legal obligations.
5. Disclosure to Third Parties
We may share personal information only when necessary to deliver our services or comply with legal requirements:
- Service Providers: Trusted partners assisting in hosting, backup, security, or technical support, bound by strict confidentiality and data protection obligations.
- Legal Authorities: Where disclosure is required by law or to protect our legal rights, property, or the safety of others.
- Cloud Hosting Partners: We primarily use Canadian-based data centers and service providers. If data is stored or processed outside Canada, it may be subject to the laws of that jurisdiction.
We remain accountable for personal information even when it is transferred to third parties.
6. Cloud Data Handling and Client Information
As a cloud service provider (CSP), Cloud Masters Computing may process and store client data on behalf of organizations. Under Canadian privacy law, our clients remain the data controllers, and we act as the data processor.
We ensure:
- Contractual Safeguards: All client agreements include privacy and security clauses compliant with PIPEDA and provincial legislation.
- Security Controls: Encryption, access management, logging, and audit procedures protect all stored data.
- Limited Access: Only authorized personnel with legitimate business purposes may access client data.
- Transparency: Clients are informed about where and how their data is stored, processed, and accessed.
We conduct regular security assessments and audits to verify compliance.
7. Cross-Border Data Transfers
If Cloud Masters Computing or its cloud partners transfer data outside Canada, we ensure that:
- Equivalent privacy protections are maintained under contractual agreements.
- Clients are informed of the locations and jurisdictions involved.
- Individuals are notified if foreign laws may grant access to their personal information.
8. Consent and Transparency
We collect, use, or disclose personal information only with your informed consent, unless otherwise permitted or required by law. Consent may be explicit (e.g., signing a form) or implied (e.g., continuing to use our services).
You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting our Privacy Officer.
9. Data Retention and Disposal
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to meet legal and regulatory requirements.
When no longer needed, data is securely deleted, anonymized, or destroyed following industry best practices.
10. Safeguards and Security Measures
Cloud Masters Computing employs robust administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or alteration. These include:
- Encryption (in transit and at rest)
- Multi-factor authentication (MFA)
- Firewalls and intrusion detection
- Regular vulnerability assessments and penetration tests
- Secure data backup and recovery procedures
- Staff privacy and cybersecurity training
11. Your Rights
You have the right to:
- Request access to your personal information held by Cloud Masters Computing.
- Request corrections or updates to inaccurate or incomplete data.
- Withdraw consent for specific uses of your information.
- File a complaint regarding our handling of your information.
Requests can be made by contacting our Privacy Officer (see Section 14).
12. Electronic Communications (CASL Compliance)
Cloud Masters Computing complies with Canada’s Anti-Spam Law (CASL). We only send commercial emails or messages to recipients who have provided express or implied consent.
You may unsubscribe from marketing communications at any time by clicking the “Unsubscribe” link in any email or contacting us directly.
13. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised “Last Updated” date. Significant changes will be communicated directly to affected clients where required.
14. Contact Information
For questions, requests, or complaints regarding this Privacy Policy, please contact:
Privacy Officer
Cloud Masters Computing
104-1830 Fremont Road, Nanaimo, BC V9S 3H4, Canada
📧
📞 (250) 585-2233
🌐 www.cloudmasters.ca
